Troubleshooting Common Problems

Note: This document is a work-in-progress and is updated when common issues occur. These that aren’t normally issues relating to a bug but are more common issues that are highlighted or affected by BNFW in some way. Only Some of My Emails Are Being Delivered This usually occurs when one of two (or sometimes both)…

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Add-ons

Please choose the documentation relating to the Better Notifications for WP add-on that you’re looking for from the menu on the right.

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How to Install Add-ons

Installing an add-on works exactly the same way as any other plugin within WordPress. To install an add-on, please do the following: Download the file from your original purchase receipt. If the link has expired, don’t worry, you can download it again from Your Account. Go to Plugins > Add New in your WP Admin.…

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Add-on Licenses

The add-on licenses screen allows you to add and activate the license keys for any BNFW add-ons that you have purchased or have a subscription for. Once you have installed and activated an add-on in the Plugins > Add New screen in the WordPress Admin, go to Notifications > Add-on Licenses to see the list…

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Subscriptions

This add-on allows a user to manage the BNFW notifications that they’re opted into via a series of checkboxes in their profile in the WordPress Admin, or via the front-end form which can be added to any page using a shortcode. Settings On installing this add-on, new settings become available under Notifications > Settings. These…

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Conditional Notifications

The Better Notifications for WP Conditional Notifications Add-on allows you to limit certain notifications depending on which categories, tags, post formats, or terms you choose. You can select single or multiple categories, tags, post formats, or terms but not mixtures of them. Programatically speaking, it uses an OR logical operator to send notifications. E.g. Send…

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Custom Fields

The Better Notifications for WordPress Custom Fields Add-on (BNFW CF) allows you to do two things: Use custom fields for posts, pages, and custom post types in your notifications. Use custom user fields from a user’s profile in any BNFW notification that allows you to use the user shortcodes except for the registration notifications (but you can in…

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Multisite

The Multisite add-on provides new notifications for WordPress Multisite installations. All Multisite notifications need to be created on the primary site on the Multisite network to work correctly. An update was released alongside the release of this add-on to the free core plugin that provides support for any regular notifications included within the free core…

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Send To Any Email

Manually Adding an Email Address When setting up a new notification, type an email address into the ‘Send To’ box and when finished, press enter. This will confirm the email address and will ensure it is added to the list of recipients. You can then add other non-user email addresses or select User Roles or…

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Global Override

The Better Notifications for WP Global Override add-on allows you to override some of the settings of a notifications directly when editing a post, page, or custom post type. You can: Choose whether you’d like to override an enabled notification or a disabled notification on a per post / page / custom post type basis.…

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